ERP development · e-tijariX for services
e-tijariX works as an ERP for service companies in the UAE by using the same modules a trader uses, pointed at work rather than goods. CRM and service holds pipelines, a unified inbox for email, WhatsApp, SMS and calls, SLAs and AMC contracts. Sales and quoting prices the job, contracts and e-signature gets the agreement signed, finance invoices it and HR and payroll pays the engineers. Next Orbit offers, implements and supports it for maintenance contractors, IT and facilities providers, consultancies, clinics and training providers.
Quick answer
e-tijariX is an ERP for service companies in the UAE, offered, implemented and supported by Next Orbit, for maintenance contractors, IT and facilities services, consultancies, clinics and training providers. CRM and service tracks leads, tickets, SLAs and AMC contracts in one inbox across email, WhatsApp, SMS and calls. Sales and quoting prices services and recurring work, contracts and e-signature signs agreements with OTP or UAE PASS checks, finance raises tax invoices and recurring invoices with VAT 201 from live data, and HR and payroll produces the WPS SIF.
What we deliver
Pick a deliverable to see what it covers and the part of the stack behind it.
Deliverable 01
Tickets arrive from email, WhatsApp, SMS and calls into one inbox with an SLA clock. AMC contracts record covered assets, visit calendars and billing terms, and renewals are proposed before expiry. See CRM software.
From the stack
Deliverable 02
Sales and quoting prices labour, call-outs, retainers and parts on one quotation with margin guard and bilingual terms. The AI Quote Assistant drafts from a scope document or email. See quotation software.
From the stack
Deliverable 03
Service agreements, AMC renewals and NDAs start from 16 bilingual templates. Signers are checked by OTP or UAE PASS, signatures are PAdES and an audit certificate is attached. See e-signature software.
From the stack
Deliverable 04
Time and expenses logged against a job are billed through tax invoices, retainers go out as recurring invoices and each project is a cost centre in the ledger. VAT 201 is prepared from live data.
From the stack
Deliverable 05
The labour-law wizard applies the UAE mainland, DIFC, ADGM or free zone profile. ROTA covers shifts and site rotations, leave and gratuity accrue and the payroll run produces the WPS SIF and journal.
From the stack
Swipe to see every deliverable →
Part of our ERP development service. The same architecture-first process, quality control and support apply; tell us the problem and one of our expert engineers will map it to a plan.
Discovery CallNext Orbit works from one office in Dubai and serves service businesses in Dubai, Abu Dhabi, Sharjah, the rest of the UAE and the GCC.
Implementation starts with the customer record, because in a service business the ticket, the contract, the invoice and the renewal all hang off it. Where a firm also sells spare parts or consumables, catalogue and inventory joins the setup so parts used on a call are costed and billed from the same system.
Every enquiry, ticket, contract, invoice and payment for a client sits on one record, so the account manager, the engineer and the accountant read the same history before they act.
AMC contracts carry their SLAs, visit schedule and billing terms; recurring invoices go out on the agreed dates and renewals are raised before the term ends rather than after a complaint.
Time spent, expenses incurred and parts used on a job are gathered against it and billed through a tax invoice, with the job tracked as its own cost centre in the ledger.
Engineers and consultants are rostered in ROTA, their leave and gratuity are tracked and payroll produces the WPS SIF that posts to the same ledger as the invoices they generated.
Architecture-first
Before a line of production code is written we draw the system: the people who use it, the services behind it and the systems it must talk to. This reference architecture from our ERP development practice is the starting point we adapt to your operation.
Flow 01 Inventory Finance & accounting Reports & Power BI
Flow 02 Sales Finance & accounting Reports & Power BI
Flow 03 Procurement Finance & accounting Reports & Power BI
Flow 04 Projects & assets Finance & accounting Reports & Power BI
Flow 05 HR & payroll Finance & accounting Reports & Power BI
Technology stack
Chosen per project from tools we run in production. Pick a category to see the part of the stack behind it.
How it runs
5 stages, each with a deliverable you can review and sign off before the next begins.
Engineers from Next Orbit run a demo on Next Orbit sample data, following one of your tickets from enquiry to invoice and renewal.
Your service types, contract terms, SLA targets and billing patterns are mapped onto CRM and service, sales and quoting and finance.
Customer records, open contracts, outstanding invoices and employee data are imported through the Migration Centre with validation and a test run.
Agreement templates, quotation layouts and invoice formats are set up in Arabic and English, with OTP or UAE PASS checks for signers.
Account managers, engineers and accounts follow the Launch Centre checklist and guided tours, with Next Orbit as the ongoing support contact.
Who it is for
AMC contracts with visit schedules, tickets with SLAs, parts costed from stock on each call and engineers rostered in ROTA and paid through WPS.
Managed service agreements for each client site, helpdesk tickets gathered in one inbox, recurring invoices per site and renewals proposed before expiry.
Proposals priced with margin guard, engagement letters signed electronically, time and expense billed per project and retainers invoiced on schedule.
Enquiries handled across WhatsApp and email in one inbox, service packages quoted and invoiced, and staff paid under the right labour-law profile.
Platforms we offer
e-trainia is our own platform; e-tijariX, MeezanX and AuthentiQ we implement and support. Each can be customised for your operation.
B2B + B2C commerce, inventory & ERP
Dealer and consumer sales, multi-warehouse stock, procurement and VAT accounting on one product master.
B2B + B2C one store, one stock figure
Explore e-tijariXQuestions, answered
Both. The same modules serve either kind of business. A service company uses CRM and service for tickets, SLAs and AMC contracts, sales and quoting for proposals, contracts and e-signature for agreements, finance for invoices and HR and payroll for staff. Catalogue and inventory joins in only when parts or consumables are sold. See e-tijariX.
Each AMC contract records the sites or assets covered, the response and resolution SLAs, the visit calendar and the billing terms. A ticket logged against the customer checks whether the contract covers it and starts the SLA clock. Recurring invoices follow the agreed schedule and a renewal quotation is proposed before the term ends.
Yes. Time and expenses are recorded against the job and billed through a tax invoice that carries VAT correctly, with the project held as a cost centre in the ledger so profit per job is visible. Retainers and managed-service fees go out as recurring invoices on their own schedule.
Contracts and e-signature starts from 16 bilingual templates, which cover service agreements, renewals and NDAs. Each signer is verified by OTP or UAE PASS, the signature is applied as PAdES and an audit certificate records who signed, when and from where. The signed PDF is stored against the customer record.
Yes. ROTA schedules shifts and site rotations, leave and gratuity accrue under the labour-law wizard, and the payroll run produces the WPS SIF for your bank or exchange house and posts the journal. Four HR policy profiles cover UAE mainland, DIFC, ADGM and free zone employers. See HR software.
Tax invoices carry the required fields, VAT 201 is prepared from live data and PINT AE e-invoices are sent through accredited providers when your phase of the Ministry of Finance rollout arrives. Businesses other than the largest appoint a provider by 31 March 2027 and go live on 1 July 2027. This is not tax or legal advice.
Next Orbit offers, implements and supports e-tijariX for maintenance and MEP contractors, IT and facilities services, consultancies, agencies, clinics and training providers across Dubai, Abu Dhabi, Sharjah, the UAE and the GCC. Where a firm needs a scheduling or field process the modules do not cover, Next Orbit builds it against the public REST API.
Further reading
Electronic signatures in the UAE under Federal Decree-Law 46/2021: signature tiers, what a business e-signature needs and why signing in the ERP matters.
UAE guide to producing the WPS SIF salary file in minutes: one employee master, policy profiles, a locked payroll run, validation before export and posting.
All-in-one ERP vs separate tools for UAE SMEs: the hidden cost of stitched systems, when best-of-breed still wins, and how to migrate safely.
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What happens next
A Discovery Call maps your operation to a plan: what to build first, what it connects to and how it goes live.
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